Ron B Palmer

Manager in the Data Center Operations | Service Excellence organization consulting for fortune 500 companies. Some of my project work includes:

Global Pharmacuetical
ITSM SME: Support Model, Change Management, Service Catalog Mangement
Taught industrialized process / service management

Very Large Insurance Company
Filled a staff role as Lead Architect (Director)
Set strategy and direction for Enterprise service management
Oversaw deployment of HP service manager suite
Oversaw budget creation and set priorities

Global Oil/Gas Company
Lead an effort to initially populate a global service catalog using REMEDY SRM including requirements gathering, gap analysis, and process redesign
Taught ITSM, and service catalog concepts to a global SME audience
ITIL SME for global hardware provisioning service / process redesign
ITIL SME for REMEDY deployment and configuration

Health Services Company
Lead service catalog deployment and initial population.
Lead project to formalize naming and structure for 450 initial services
Taught service owners how to build and deploy services in REMEDY SRM
Delivered custom ITIL training